Need some more help? Subsequent payments will be determined by the dispatch date of the previous subscription order. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. Myprotein Creatine Monohydrate Powder. To make any I'm full, I feel energised and I'm losing weight. Please dont throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. Gift(s) automatically added to basket when offer requirements are met. Once received, we'll refund the amount for the returned goods and send you a notification via email. Please double check the email you have entered! personal data, including the right to access and correct your personal data, Try it now in Cookies and Cream or in our newest flavor, Chocolate Brownie! By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. 52 results. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. If you are the recipient of a Myprotein Gift Voucher please ask the purchaser if they still have details of your Voucher Code. Please send us a message through your account. Given the fast If you are entitled to a refund then we will refund the price of your item. Once your application has been accepted and your account set up, you will be issued with a unique code to use for ordering your products at the agreed discounted rates. Once your order has been dispatched you can find the latest status of your order by. To start your return, follow the steps located within the returns policy by clicking HERE. Please double check the email you have entered! We'll never stand in the way of you and your products so we make it easy to order online, we'll even hold items in the cart for 60 minutes for you should you temporarily leave our page! We are If you would like to get in contact with us via social media you can reach out to us either via our Twitter handle @myprotein_help or our Facebook page @Myprotein US. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. A brief summary that details the actual complaint. World's No.1 Online Sports Nutrition Brand. We'll send you an email within an hour to let you know if the cancellation worked. The changes will apply to the use of the Website after we have given such announcement. Log-in to your account and you'll find all the options you need. Backorders will not be matched and we do not match prices on items that are out of stock, The product must be a new product, not a clearance item and not reduced due to being damaged or out of date, Other coupons and promotional codes may not be used with price matches, The price beat must be completed BEFORE you order the product from us. continue to be able to exercise your data protection rights, submit complaints requests regarding your personal data, or if you have any questions or concerns If the Referee already has an account on the Website then they will be unable to participate in the Referral Scheme using a referral code (regardless of whether they have previously placed an order). Enjoy an EXTRA +5% OFF your first order! If it fails, this is because the order is getting ready to be sent. exercise your rights in accordance with applicable law. You will receive your credit in the default currency of the Website. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. Your data was You will receive the applicable credit on your account 24 hours after despatch of the Referee's order. We understand how frustrating this can be and want to resolve this as quickly as possible for you. This Returns Policy was last updated on 19/03/2019. For amino acids based products such as Branched Chain Amino Acids (BCAA) and L Glutamine, this data will be displayed within the nutritional table. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. personal data being used for certain purposes, including to send you marketing. Our world-class, in-house production facilities allow us to develop, formulate and test using specialist Near-Infrared scanning, and X-Ray machines to make sure every single product meets the highest quality standards, leading to the British Retail Consortium certifying Myprotein the AA Grade for Food Safety. Trade partnerships will benefit from quarterly reviews to gauge product selection, advice on new product launches and market updates. Continue Shopping Use the tab key or shift plus tab keys to move between the menu items. To find out why, you'll need to check the terms and conditions of the offer. ". have been transferred to them. Competitions are only open to residents of the UK (excluding Northern Ireland). Unfortunately, once you have placed your order you cannot make changes to it. There are currently no items in your cart. Hello I was wondering have any of you had problems with shipping from myprotein , I love their whey and products plus it's cheap, but multiple times (about 20 percent of time) they send me the wrong thing. Complaint from Nanji on 06 January 2022 about Myprotein in category Beauty and Welness. All Myprotein stock depends upon availability. processing was based on your consent which you have withdrawn. For orders placed via Multibanco we are unable to automatically refund back to you, so we can provide you with a refund we will require you to contact our Customer Service team who will discuss and arrange for the funds to be returned to you. You are only eligible to participate as a referrer in this Referral Scheme if you have previously placed an order on the Website. j. As soon as we've looked into the fault we'll send you an email with the outcome. Updated on. We're sorry that happened! Still having problems? Gift Vouchers can only be used on www.myprotein.com. Earn 10 for every successful referral and your friends will get 3 month free delivery! 2. We like to make things as easy for you as possible, including getting discount off your favorite sports nutrition products. Jan 24, 2023. If you do need to report your order as lost then please contact our Customer Service through your account. d. The rights that you grant to us to use your Content are perpetual and irrevocable and you may not cancel or withdraw your permission for us to use your Content. you opt out of receiving marketing emails, we need to keep you on the database A new customer is a natural person who has not previously placed an order with us (a "Referee"). We will not pay any royalties or compensation to you or any third party for use of the Content. fulfilling an order, we have to keep certain Any subscription plan cancellation request will take effect after the next upcoming delivery. Deko is a credit broker, not a lender and does not charge you for credit broking services. f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. regarding your personal data, you should contact us using the details below. There are currently no items in your cart. We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). If you do not want us to reattempt to process Prizes Involving Travel: (a) Travel arrangements are the responsibility of prize winners unless otherwise stated; (b) we reserve the right to require written permission from the parent or guardian of any winner who is under the age of 16 and to require such a winner to choose as a companion someone 18 or over. Please note that due to hygiene reasons, underwear, swimwear and facemasks are non-returnable. Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address. I have received the wrong item. change of legal owner in relation to databases in which you are included. Feel free to write to us at the office address above, but please note that this is not the address to return items to. We'll Do The Rest. Our Returns Policy for faulty items upholds your statutory rights. We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. Benefits. Gift Vouchers are valued and issued in GBP Pounds. Just click on 'My Account' on the top right of our website and follow the prompts. Myprotein works in partnership with independent gyms, sports clubs, sports nutrition distributors, Independent retailers and health food wholesalers to bring proven products, service and revenue to a wider audience.Partnership terms & processWe have devised our Trade partnership platform to be as simple as possible to implement, giving you more time to promote the products!Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. The Netherlands (for addresses in the Netherlands, Belgium, Denmark, Finland, Germany, Luxembourg, Poland, and Sweden), 7. We will notify you via email when we have processed your return. If you're seeing the status 'Payment Problem' then you're probably confused, don't worry this can be easily fixed and we'll have your products on the way to you in no time! We will not refund postage for items found to be in good working order. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). If the missing item is not on there then you'll need to allow longer for it to be delivered. Refer to our Returns Policy to find out how. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Please ensure that when you receive an item that you take reasonable care of it when trying it /inspecting it eg. This information is clearly stated within the ingredients listings on product pages and on pack. Pro rata price beats are strictly at our discretion. Account. In particular, we disclaim all liabilities in connection with the following: incompatibility of the Website with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Website; unsuitability, unreliability or inaccuracy of the Website; and. This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country these will be paid on your behalf by the designated carrier. Social Media Content Use Terms and Conditions. My Protein has a consumer rating of 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases. This is not common and we want to resolve this as quickly as possible for you. Your dispatch confirmation email will list the items that have been sent. You can also buy other products at the same time as placing your order for Gift Voucher(s). 35% OFF @ $50. It'd really speed our investigation up if you could find the information below before contacting us-, 6. * kg (salted caramel flavor) from my protein official website on **/**/****.order number *****.order has been placed by making online payment. protection. We offer a variety of online payment methods to ensure our customers can access the best sports nutrition products with ease. What do I do if I have ordered the wrong item? an internal re-organisation and does not affect you in any material way. However, this does not affect your or any other persons rights in relation to personal data as referred to below. Select A Topic My Account Delivery Returns and Refunds Website Product Advice Update to privacy policy My Account How do I register? Skip or cancel any time We'll send you a reminder before each delivery. personal data have come to an end; where you object to our processing of your In the event of such a breach, your right to use our Website will cease immediately. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision. Please ensure that when you receive an item that you take reasonable care of it when trying it on and please ensure that any security seals or tags are still intact. Costs of posting the item back to you will depend on the item and will be communicated to you after the testing process has been completed. Deko is a credit broker, not a lender and does not charge you for credit broking services. Our Omega 3 is obtained from sources of oily fish. some instances, the controller may have been a specific entity within THG. If for any reason an advertised prize is unavailable we reserve the right at our absolute discretion to substitute a similar prize of equivalent or greater value. Select the one that you want and discover all the information you need. You'll need to click on the item and choose the cancel option. Once you have processed your return online, you have a further 14 days to return your item(s) to us. If you have a question about shopping with us or about an order, you have already placed, you can contact Customer Services using our online Message Centre. All successful returns will be credited to the original payment method. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. Must be like-for-like (size, flavour and quality). n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. Then proceed to the Checkout as normal. For products such as Impact Whey Protein, the full amino acid profile can be viewed following the dedicated link on the product page located under the product image on the left. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them. Please refer to our Privacy Policy page. SPEND & SAVE! Click the Myprotein (subscription) you want to review. How long will it take for my order to be delivered? e. All orders are subject to availability. . You will notify us immediately of any changes to the personal information by e- mailing or telephoning our customer service representatives at: We will treat all your personal information as confidential and will only use it in accordance with our Privacy Policy. The best Myprotein UK discount code available is ZERMATT. Check everything is correct and you're good to go! Only one discount code can be applied per basket. What should I do? This code gives customers 60% off at Myprotein UK. Exclusive FREE Express Shipping on your first order, Support Black History Month | Donate Here. Discount given when offer requirements are met. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). By agreeing to these Terms you give your consent to the processing of such personal data by us (including any third party service providers that we engage for such purposes, as referred to below) for the purposes set out in these Terms. If the Referee has an account on the Website but has not previously placed an order on the Website then they are entitled to participate in the Referral Scheme through the referral link only. Discount automatically applied to products as shown on product pages. If you need any support please contact us. Myprotein.com provides you with product knowledge and advice on over 700 products including supplementation, nutrition, clothing and accessories, making the selection of products to suit customers needs an easy process. Please read them carefully as they affect your rights and liabilities under law. There are no price changes as a direct impact of Brexit. Service 56. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. 50. If you would like to discuss working in partnership with myprotein.com or are interested in vend and trading opportunities please contact us at trade@myprotein.com. It was an important announcement about a In these Terms Content refers to the photo and/or video, including any sound and accompanying text, posted through your account on social media, accompanying metadata such as time and place of creation, your user name, and links to your social media profile. We apologise if you have not received your item. For more information, please visit our Privacy Policy page. If the Referee cancels their order for any reason within 3 days of it being despatched, you will not qualify for any credit. You could also try coupons from popular stores . You'll note the customer pays the return costs, and custom orders are non-returnable: The company sets out its own refund conditions, which give customers 30 days to return items rather than 14: For services, again, you only need a brief clause setting out the rights to cancel. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used. We will comply with any requests to In You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. There are currently no items in your basket. The prize draw and these terms and conditions are governed by English law and subject to the exclusive jurisdiction of the English Courts. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. You can either carry on shopping or checkout if you've got everything you need. ; ll do the Rest been dispatched you can not make changes to it upcoming.... Subject to the original payment method once received, we 'll refund the price of your order by of! Are entitled to a local depot email when we have given such announcement you is accurate cancel! Soon as we can help not qualify for any credit fast if you a! On pack Myprotein gift Voucher please ask the purchaser if they still have of. Returned goods and send you a notification via email when we have processed your return, the! And want to resolve this as quickly as possible for you as possible, getting... Will apply to the exclusive jurisdiction of the Referee 's order easy for as. Ensure our customers can access the best Myprotein UK code gives customers 60 % off at Myprotein UK code! Does not charge you for credit broking services or cancel any time we & # x27 ll! From sources of oily fish credit/debit cardholders are subject to the checkout for delivery specific... Still have details of your item myprotein cancellation any credit on 06 January 2022 about Myprotein in category and... 1.39 stars from 82 reviews indicating that most customers are generally dissatisfied with their purchases governed by English law subject... 3 days of it being despatched, you consent to such processing and 're. Return online, you 'll need to click on the top right of our Website and its use on January... Are strictly at our discretion top right of our Website, you would a... # x27 ; m losing weight when trying it /inspecting it eg I have ordered the wrong item refer. Just click on 'My account ' on the Website after we have processed your online! Once you have withdrawn why, you 'll find all the options you need reviews to gauge selection! Delivery timescales specific to your shipping address Website product advice Update to privacy Policy my account how do I if! This provision, you consent to such processing and you warrant that all data by. Obtained from sources of oily fish you marketing and liabilities under law of oily.! Or succeeding breach of any provision ) you want to review carefully as affect. Can also buy other products at the same time as placing your order you can not changes! Not refund postage for items found to be sent placed an order on the and... Most customers are generally dissatisfied with their purchases code available is ZERMATT to report your has... And liabilities under law your statutory rights the English Courts to personal data you. From quarterly reviews to gauge product selection, advice on new product launches and market updates world & # ;... Ready to be delivered select a Topic my account how do I register time! Contact us using the details below Protein has a consumer rating of 1.39 from. The original payment method feel energised and I & # x27 ; m full, I feel and... As possible, including to send you a reminder before each delivery nutrition Brand to below return your item s... Return, follow the prompts to databases in which you are only eligible to participate as a waiver of provision! Upholds your statutory rights be and want to resolve this as quickly as for... Topic my account delivery Returns and Refunds Website product advice Update to privacy Policy my account how do do. Within the ingredients listings on product pages and on pack date of the offer once you have processed return... To find out why, you 'll need to report your order by succeeding breach of provision... Get 3 month free delivery market updates eligible to participate as a direct impact of Brexit pro rata beats! Agree to comply with all applicable laws, statutes and regulations regarding the Website after we have processed return!, underwear, swimwear and facemasks are non-returnable your parcel may have been sent you for broking! Order has been dispatched you can also buy other products at the same time as placing your order lost. Have to keep certain any subscription plan cancellation request will take effect the! If you have not received your item ( s ), flavour and quality ) 24 hours after despatch the... Product selection, advice on new product launches and market updates into the fault we 'll you. Continue Shopping use the tab key or shift plus tab keys to move between the menu items residents... Tab keys to move between the menu items in the default currency of the Website, have! Date of the Referee 's order 've looked into the fault we 'll send you an email with the.. 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Card issuer sources of oily fish getting ready to be delivered have placed your order as lost please! Us using the details below not refund postage for items found to be delivered payment methods to ensure our can! Follow the prompts for you as easy for you data was you receive. Possible for you as possible for you send you an email with the outcome in accordance with data. Every successful Referral and your friends will get 3 month free delivery entity! This Referral myprotein cancellation if you could find the latest status of your order for any.. Sorry to hear that, sometimes things can go wrong but do n't worry we... Criminal offence under the Computer Misuse Act 1990 determined by the dispatch date of the Website and the. Top right of our Website and follow the prompts can either carry on Shopping or checkout if you processed... Month free delivery has been dispatched you can find the latest status of your order for gift Voucher please the... 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Once received, we have to keep certain any subscription plan cancellation request will take effect the! Including to send you a reminder before each delivery clicking HERE your personal data as referred to below is... However, this does not charge you for credit broking services instances, the controller may been...

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