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Welcome to the Metaverse Continuuma spectrum of digitally enhanced worlds, realities and business models poised to revolutionize life and enterprise in the next decade.. Telco & Cable Maximize retention, minimize costs with Conversational AI and chatbots in telecom; Healthcare Streamline call center operations, improve CSAT with healthcare chatbot technology; Financial Services Proactively support customers with Conversational AI for financial services; Retail Transform the in-store and ecommerce customer experience at scale McKinsey's Global Insurance Report 2022 points out a 1.2% premium growth decrease in 2020, but also seems to suggest a positive recovery from 2021 onward with an increase in premium growth and profits. 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Chatbots could shorten that time helping companies to increase customer satisfaction. Always-on capability was the top benefit of AI-powered chatbots in a survey of global banking and insurance customers. Elevate the customer and workforce experience with Alvaria contact center solutions. Read more about these and other future trends in my new book, Business Trends in Practice: The 25+ Trends That are Redefining Organizations. Unlock digital opportunities with the worlds most trusted forecasts We researched each insurers financial strength rating as awarded by the credit How buy now, pay later providers can seize opportunities; Stay ahead as 5G and emerging technologies open up massive new opportunities and shape the future of business. 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