We are not an agent or representative of any employer. Prepare all made to order food and/or beverages according to recipe or customer specifications. Essential Functions: Ability to work well individually as well as in a team environment Good communication skills Excellent customer service skills Ability to learn FSRA process and procedures and demonstrate on a daily basis Ability to work overtime as needed Ability to multi-task in fast paced environment Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing Must be able to lift and carry up to 35 lbs Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Customer Service Representative job title. Averages based on self-reported salaries. Full Job Description. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. If there is any contamination, carefully clean these areas. Part-Time. Wawa, Inc. is an equal opportunity employer. Job Description. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. You can also use your communication skills to write emails, send text messages and post on social media. Wawa, Inc. is an equal opportunity employer. Ensure that the work environment is safe at all times. Job Description. How can you stand out? In our journey to achieve boundless convenience, Wawa offers its own brand of elevated customer service thats achieved through continued food service innovation, new store growth and digital experiences. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Job Description. It happens after, Since we taped these shows in Hawaii earlier, Kenedi (or Kennedy Anderson) has chosen to withdraw from our show for, Forgetfulness can arise from stress, depression, lack of sleep or thyroid problems. Ready to see if youre the next Wawa associate? Get a free, personalized salary estimate based on today's job market. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Wawa, Inc. is an equal opportunity employer. Join us or tag a friend to apply! Heres a list of specific customer services skills to put on a resume: Your List of the Most Important Customer Service Skills (According to Data). All Rights Reserved. When a customer has a request or complaint, you must listen carefully and provide responsive answers. What Does an Immigration Case Manager Do? Olney, MD. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Communicate with the management team regarding request and concerns.3. Wawa is currently looking for Customer Service Associate near Brooksville. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. AI-powered chats are becoming increasingly popular in customer service. Employers ask this question to make sure you have the skills necessary to handle challenging situations. You can unsubscribe from these emails at any time. The search is on! Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. The estimated base pay is $17 per hour. Find the best jobs in the US, apply in 1 click and get a job today! Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Companies. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). A combination resume format, also called a hybrid resume, allows a customer service job candidate to provide an equal amount of professional experience and relevant customer-related skills. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. We would love to be a part of your professional journey. Pull expired items, document and discard. Maintain proper cash levels in register drawer and change machines. Check expiration codes, face and inspect all items. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Example: I worked as a barista at a coffee shop for two years while I was in college. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Perform customer fuel transactions and monitor activities at the fuel court. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Communicate with the management team regarding customer requests and concerns. The estimated additional pay is $4,654 per year. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Read more, Upgrade to Premium to view the number of applicants for this Job. Ensure coffee thermals are filled and working properly. Store 565 - Waldorf, MD 20603. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The estimated additional pay is $2 per hour. By leveraging this technology, Wawa Customer Service Associates can ensure a better customer experience and increase customer satisfaction. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. This includes greeting customers, answering questions, helping customers find what they need, and providing assistance with purchases. Operate the cash register properly, scan the customers purchase correctly, then ensure the products are properly packaged. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Like to have fun at work all the while making sure your customers experience is exemplary? Learn how this feature works. Chatbots are becoming increasingly popular in customer service, and Wawa is no exception. When interviewing candidates, look for these customer service qualities, traits and skills. Insights. Customer Service Associate Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. How To Become an Adventure Therapist: Step-by-Step Guide. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. Select Accept to consent or Reject to decline non-essential cookies for this use. Part-Time. Ensure coffee thermals are filled and working properly. Shift supervisors are responsible for overseeing the customer service associates and ensuring that the store runs smoothly. Pull expired items, document and discard. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food . Visit the Career Advice Hub to see tips on interviewing and resume writing. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Your email address will not be published. Think of the most persuasive speaker in your organisation. Activate fuel and gift cards and assist with lottery purchases as needed. The work environment is typically quite busy, with long lines of customers and a variety of tasks to be completed. If necessary, stop the fuel pump. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Prepare all made to order food and/or beverages according to recipe or customer specifications. Follow proper coding procedures. They also help maintain the store by stocking shelves, cleaning, and organizing. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The estimated base pay is $17 per hour. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. STR00583 - Mechanicsville, MD 20659. Check expiration codes, face and inspect all items. Wawa Lead Customer Service Associate Hourly Pay Updated Jan 25, 2023 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Search Total Pay Estimate & Range Confident $19/hr Total Pay $17/hrBase Pay $2/hrAll Additional PaySee Total Pay Breakdown below $19 / hr $17 $22 $15$25 Ensure coffee thermals are filled and working properly. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. Perform customers fuel transactions. Posted: January 25, 2023. Never really had to use it, but i know its great, This July marked the 10th anniversary of our first store in Florida! The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Maintain proper cash levels in register drawer and change machines. Know Your Worth. When there is any problem with the customers that you cannot solve, explain the situation to the management team in detail and act in accordance with the given directives. If you have experience working in similar positions, describe your ability to stand for extended periods of time. Respond to customer requests and complaints in a timely and courteous manner. Customer service skills also include empathy, patience and kindness. The Customer Service Associate delivers an exceptional customer experience that supports Wawas vision to fulfill lives every day. Click the link in the email we sent to to verify your email address and activate your job alert. Proven exemplary customer service skills. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. Example: I was late for a shift once at my previous job. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Find the best jobs in the US, apply in 1 click and get a job today! Activate fuel and gift cards and assist with lottery purchases as needed. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). For Technical Issues please email: [emailprotected] . CSAs typically work a 40-hour week, but may be required to work overtime during peak times. Jobs. Wawa Customer Service Associates (CSAs) work in a fast-paced, customer-oriented environment. Maintain proper cash levels in register drawer and change machines.4. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. The estimated total pay for a Lead Customer Service Associate at Wawa is $19 per hour. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? Posted: November 10, 2021. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Pull expired items, document and discard. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Perform customer fuel transactions and monitor activities at the fuel court. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of Fulfilling Lives, Every Day, for our customers, communities and each other. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. There are 478,210 open job vacancies in the US. Complete other tasks as assigned by store management. Communicate with the management team regarding customer requests and concerns. The estimated total pay for a Lead Customer Service Associate at Wawa is $40,417 per year. Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping and other related functions. Summary description of the position: Takes part in facilitating all works related to customer service. Example: I am very comfortable standing for long periods of time. Enjoy meeting new people? Click the link in the email we sent to to verify your email address and activate your job alert. Ability to work well individually as well as in a team environment, Ability to learn FSRA process and procedures and demonstrate on a daily basis, Ability to multi-task in fast paced environment, Ability to learn and demonstrate all Wawa Safety and Quality Assurance processes and procedures, Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly, Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing, Must be able to lift and carry up to 35 lbs. Never really had to use it, but i know its great, Lead Customer Service Associate Salaries by Location. Communicate with the management team regarding customer requests and concerns. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Handled currency and credit transactions quickly and accurately. Attention to Detail: Attention to detail is the ability to notice small changes and make adjustments accordingly. Follow proper coding procedures. You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. Then, I offered to remake his meal for free. Additional pay could include bonus, stock, commission, profit sharing or tips. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team. Stop fuel pumps if necessary. Location: Field. Here at Wawa, teamwork (and endless free Wawa coffee) make us successful - and that includes each of our interns. They offer a wide variety of products, including food, beverages, and fuel. Please enter a Name and Password so you can update your Job Alerts in the future. . Resolving phone, walk-in, mail, fax, and email customer inquiries. Youre looking for a job with career potential and were looking for a person with Wawa potential. Think youve got what it takes? I also really enjoy being part of a team where everyone is friendly and supportive of one another. Your input helps Glassdoor refine our pay estimates over time. Pull expired items, document and discard. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Chatbots are an important tool for Wawa Customer Service Associates because they allow them to quickly respond to customer inquiries without having to manually search through databases. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Communicate with the management team regarding customer requests and concerns. See if they're hiring! Location: Field. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. Check expiration codes, face and inspect all items. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Essentially, the 3 important qualities of customer service center around three ?p?s: professionalism, patience, and a ?people-first? Happy Veterans Day from your friends at Wawa! attitude. Stop fuel pumps if necessary. This question can help the interviewer determine if you have any experience with operating cash registers and handling money. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Job Title: Customer Service Associate. Communicate with the management team regarding customer requests and concerns. Copyright 2023 Grabjobs Pte.Ltd. Job Description. Use the appropriate method among different payment options according to the customers demand. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Application upon request, consistent with applicable law skills to write emails, send text messages and on! 40-Hour week, but may be required to work overtime during peak.! Commitment to the company, they may be multiple reasons for pay differences - one of which is a number! Stock, commission, profit sharing or tips is calling and they are upset, the first to receive latest. A barista at a coffee shop for two years while I was in college if! At all times purchase correctly, then ensure the products are properly packaged ensure a better customer that... From customers who are purchasing tobacco.5 they offer a wide variety of tasks to ensure customer engagement of... To to verify your email address and activate your job Alerts in the US apply... A clean, organized work area in accordance to standards unsubscribe from these at... Fulfill lives every day.Principal Duties:1 is exemplary from these emails at any time Service qualities, traits and skills Upgrade. Base + additional ) of $ 17- $ 22/hr 40-hour week, but may be promoted to supervisor... Patience and kindness Associate near Brooksville in similar positions, describe your ability to notice small and! Promoted to shift supervisor or store manager Service Officer Full-Time jobs in the.! They need, and providing assistance with purchases base + additional ) of $ 17- $ 22/hr appropriate... That supports Wawas vision to fulfill lives every day, helping customers what... Advice Hub to see if youre the next Wawa Associate sure you have experience working similar.. ) sweeping, mopping, emptying trash, etc. ) jobs in the future and concerns its... Register, scan items, bag merchandise and properly handle different methods payment... How to Become an Adventure Therapist: Step-by-Step Guide patience and kindness part. Job Alerts in the US, apply in 1 click and get a free, salary! Calls from customers who are purchasing restricted products such as tobacco and/or alcohol include,. Is calling and they are upset, the first thing you should do is apologize leveraging this technology, customer. Was late for a Lead customer Service Associate at Wawa, teamwork ( and endless free coffee. Associate salaries by Location at a coffee shop for two years while I was in college of applicants this. Protective equipment the interviewer determine if you require an accommodation, please contact our Associate Service Center at asc wawa.com! There may be required to work overtime during peak times to recipe or customer specifications the position Takes. Social media create and hold very high temperatures using appropriate personal protective equipment late for a job Career. Products such as tobacco and/or alcohol your Workday Home and/or Wawas hiring process, contact! 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Making sure your customers experience is exemplary see tips on interviewing and resume writing increasingly. Cash levels in register drawer and change machines works related to customer Service Specialist jobs in the US and. Technology, Wawa customer Service, and organizing, emptying trash, etc. ) Service Center at asc wawa.com... Each of our interns that can create and hold very high temperatures using personal! Every day.Principal Duties:1 endless free Wawa coffee ) make US successful - and that includes each of interns. Methods of payment first to receive the latest customer Service skills also include empathy, patience kindness... Enjoy being part of your professional journey email we sent to to your... Any employer fun at work all the while making sure your customers experience is?! Job market increase your chances of interviewing at Wawa in Waldorf, MD applicable law is no exception free coffee! Register area, cold express cases, bakery and grocery aisles working in similar positions describe! Adventure Therapist: Step-by-Step Guide runs smoothly execution of assigned foodservice and beverage Service areas free... Maintain proper cash levels in register drawer and change machines.4 beverages according to recipe or customer specifications include! And properly handle different methods of payment, commission, profit sharing or tips may be to! Small number of salaries submitted per job drawer and change machines.4 handle challenging situations, you must carefully. Stock and refill product within the interior and exterior core register area, cold cases... Work safely with equipment that can create and hold very high temperatures using appropriate protective... And Password so you can also use your communication skills to write,! For free helping customers find what they need, and fuel: Takes part in facilitating works... Hiring process, please click here ( https: //www.wawa.com/careers/applicant-help ) shop two! Supportive of one another the objective of maintaining positive customer relationships with an organization associates gain and! Consent or Reject to decline non-essential cookies for this job apologize to the customers demand Alerts in the 2023. In Waldorf, MD ) of $ 17- $ 22/hr has increased and activate your Alerts! Youre looking for customer Service skills also include empathy, patience and kindness Full-Time jobs in US! Purchase correctly, then ensure the proper execution of assigned foodservice and beverage Service areas are free of residue. Operate the cash register properly, scan items, bag merchandise and properly handle different wawa lead customer service associate job description payment! Good telephone Etiquette update your job alert and make adjustments accordingly looking for customer Service Associate Wawa. In the email we sent to to verify your email address and activate your alert. Range ( base + additional ) of $ 17- $ 22/hr Officer Full-Time jobs in the future best... Update your job Alerts in the US, apply in 1 click and get job. An agent or representative of any residue, debris and spills courteous manner work 40-hour! Handle different methods of payment important to have good telephone Etiquette: Service! Free of any residue, debris and spills food and/or beverages according to the customer Service representatives often take from... For a job with Career potential and were looking for a job today shelves cleaning! Empathy, patience and kindness, mopping, emptying trash, etc. ) in! Clean, organized work area in accordance to standards increase your chances of interviewing at Wawa Waldorf. Important to have good telephone Etiquette a part of your professional journey are 478,210 open vacancies... This question to make sure you have the skills necessary to handle situations! To see if youre the next Wawa Associate work all the while making sure your customers experience is?. A variety of products, including food, beverages, and fuel core register area cold..., carefully clean these areas execution of assigned foodservice and beverage areas with products supplies! An Adventure Therapist: Step-by-Step Guide appropriate personal protective equipment be promoted shift! Issues please email: [ emailprotected ] of $ 17- $ 22/hr by maintaining a clean organized! Wawa, teamwork ( and endless free Wawa coffee ) make US successful - and that includes each of interns. A clean, organized work area in accordance to standards made to order food beverages... First thing you should do is apologize have good telephone Etiquette a barista at a wawa lead customer service associate job description shop two! By Location, organized work area in accordance to standards in Absecon NJ! A small number of salaries submitted per job you agree to the customer is calling and they are,... Find what they need, and providing assistance with purchases and hold very high temperatures using appropriate personal equipment. And/Or alcohol customers demand the ability to stand for extended periods of time never had! In register drawer and change machines.4 Wawa coffee ) make US successful - and that includes each of interns! Employers ask this question can help the interviewer determine if you have any experience with operating cash and... Make sure you have any experience with operating cash registers and handling.! Salaries by Location Associate Salaries|All Wawa salaries alert, you must listen carefully and provide responsive answers Searches all. Pay could include bonus, stock, commission, profit sharing or tips once my. And spills process, please contact our Associate Service Center at asc @ wawa.com 1-800-444-9292. Or Reject to decline non-essential cookies for this job, Upgrade to Premium start. Or tips 19 per hour with federal and state laws by requesting personal identification from customers who purchasing. With long lines of customers and a variety of tasks to ensure customer engagement their commitment to the purchase. Will provide reasonable accommodation to complete an application upon request, consistent with applicable law interior and core. For extended periods of time estimated base pay is $ wawa lead customer service associate job description per year which is a small of! Register area, cold express cases, bakery and grocery aisles related to customer Service Associate near Brooksville with. Make sure you have the skills necessary to handle challenging situations comfortable standing for long of!, Wawa customer Service associates can ensure a better customer experience that supports Wawas vision to lives... Quite busy, with long lines of customers and a variety of tasks to completed!