Under Support, located in the upper right corner, click Service status. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. While you're on Twitter, check Optimum's Twitter help page to see if it has any updates. Realtime status of outages and problems with service providers. You can also tweet Optimum (@OptimumHelp) and use the Optimum Support App for iOS and Android. To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code. @optimum today it took my over an hour on the phone to simply cancel my service. At least this time signing in at the support page on OOL displayed the "maintenance in your area" banner. Tips? She has authored 12 books, thousands of articles, and worked for IBM and Microsoft. Today for May 21, 2022 internet is down whole day ( now almost 11PM, zip code 10472, BX, NY) Prices are increasing , pay ONLY for the internet 90 dollars; and service standard is down. She moved in Nov and since then Optimum has never worked properly. On my way to MWC in Barcelona. Select which outage you would like to report (power, internet, cable, and more). Update: As of August 1, 2022, Suddenlink is officially becoming Optimum. All rights reserved. However, not all browsers allow you to take advantage of all the new features. Source. Those are pretty lousy hours if you work outside of the home and cant call during that period. Please help! Phone support has extended hours for busy beavers like you, too, and tech support representatives are on duty 24/7 via chat. If you have a cellular-enabled mobile device, go to optimum.netand sign in with your ID and password. Please help! You must have JavaScript enabled to use this form. Indicate when the Optimum outage started and how long it lasted. While there is no standard senior discount, Optimums special promotions may allow a senior to receive a discounted rate. For more on our process, head to How We Rank. There are usually signs that help you figure out what's going on. Check for outages. Wait 30 seconds Head-ends are buildings that house our equipment and servers critical to delivering service to a specic area. ^Mark Facebook - Optimum If you have any tips or frustrations you wish to share, please leave a message in the comments section! The latest reports from users having issues in Johnstown come from postal codes 80534. Useful comments include a description of the problem, city and postal code. Cable & internet went down here a little before 8am. @optimum I swear to ******* God if you don't fix your **** I'm gonna rain hellfire upon your whole ******* service, **** you man I just wanna play r6 and have fun and you're ruining my ******* day, go choke on a ******* **** you sorry pieces of ****. Today they made her cry and this weekend we cut the cord! Make sure to report and "downvote" such posts. Report Optimum Outage Of the 1,272 Significant Outage events the total outage hours = 13,175 hours. If rebooting your router doesn't fix the problem, the next step is to find out if there's a widespread Optimum internet outage. Luckily, Optimum support has acknowledged the issue and they are currently looking into it. follow these missing channel troubleshooting steps, California Polytechnic State University at San Luis Obispo. If you are experiencing problems with Optimum, please submit a report below. Death Stranding server outage, unable to login or error 51003 acknowledged by 505 Games, Colorful Stage for Android reportedly crashing for some on completing a song after recent update. You should see if there are any Optimum internet outages affecting your area. You don't have to spend hours trying to solve the issue. After a couple of "pandemic" misses. If no outage is shown, trytroubleshootingthe issue. We are always here to help! Making matters worse, in some extreme cases, users (1,2,3) havent been able to access the internet for the past 5-6 days. If that doesnt work, you can report your service interruption to Optimum by calling, messaging, or tweeting tech support. But of course that customer service option is available 24 hours a day. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Your Optimum question(s) locked and loaded, Your account number or the phone number linked to your account, Answers to any security questions on your account, A pen and paper (or voice recorder) for taking notes, A deli or veggie tray in case you get hungry (Lunchables count), An activity to keep you busy while on hold (like building monsters with cold cuts and celery). Internet speed issues - 13 %. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Menlo Park and surrounding areas. We will debit @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. For some of us, we rely on the internet to run our businesses, keep our homes secure, and keep in touch with the outside world. Everything is down - 38 %. Find out what is going on. Staying connected during storms is critical. We'll help you file a claim with any power or internet service provider across the United States, including these: You pay a premium for consistent, quality internet service. S.E. From there, you can view or pay your bill. All of the downloads are safe from the vendor's official website. An outage is declared when the number of reports exceeds the baseline, represented by the red line. Enter your zip code below to find the right internet and TV service for you. To the surprise of many, the outage was not a common . Set up email accounts on your mobile devices using these easy-to-follow instructions. Could anything be blocking internet signals? The latest reports from users having issues in Blue Lake come from postal codes 95525. The local store will gladly add to your account but isnt allowed to cancel anything in person. For example: If you're having trouble with Optimum's Altice Mobile network, restart your Androiddevice orrestart your iPhone. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. Looking forward to seeing old friends and to have great business meetings. Stay updated on the latest products and services anytime anywhere. A tech enthusiast since ever. If you want to get compensation for an outage but don't know where to start, DoNotPay has you covered in 9 easy steps: Yes. If you have any tips or frustrations you wish to share, please leave a message in the comments section! Turning the modem on and off will degrade the capacity of the batter, reducing the time that the modem can operate in the event of a utility power outage. Get the Latest Tech News Delivered Every Day. Plug your equipment back into the power source. Source. An outage is declared when the number of reports exceeds the baseline, represented by the red line. . Optimum has been having an outage since midnight that is effecting most of the tri-state. Another possibility is that restoring your service may first require repairs from damage caused by downed trees, for example. Find out when service will be restored. Once you sign in, go to Support and click Service status/Check your service status here. Get more . Sorry everyone :(. The most recent Optimum outage reports came from the following cities: We strongly recommend that you upgrade to a more current browser. @optimum @OptimumHelp Who can I speak to about my bill and ACTUALLY be helped? Compile your information and send it to Optimum Internet. Dec 20, 2022. Wait for it to restart and reboot (this can take several minutes). You can pay your bill, set up automatic payments, or choose paperless billing online. At the moment, we haven't detected any problems at . Because Optimum offers different types of services, there are different things to try depending upon the specific problem you're experiencing. ^Whitney. More specifically, they are unable to login using their credentials. If you dont see an outage, the link above has a list of troubleshooting tips for you to try. We appreciate your patience and stay safe. Downdetector only reports an incident when the number of problem reports is . Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Turn off your TV and unplug your cable box from either the electrical outlet or the back of the box itself. This site uses cookies from Google to deliver its services, to personalize ads and to analyze traffic. Shoutout to trash @optimum @OptimumHelp for their terrible customer service. If you want to be reimbursed for losses related to an Optimum internet outage, choose whether you want to be reimbursed for personal injuries, damaged property, or both. Get answers and information on your cable TV, phone and internet services. The Optimum Support App is another way you can pay your bill. 5 days without internet and the issue is still NOT resolved. However, not all browsers allow you to take advantage of all the new features. Restoring service to the greatest number of customers starts by assessing major transport lines that deliver our services into cities and towns. Report a Problem. En . If all other phones are working except the one connected to your cable modem, try unplugging the problem phone's power cord and plugging it back in. The most recent Optimum outage reports came from the following cities: Source. We are always here to help! Mention the code CHAT21 to your rep when ordering internet and phone service. This wont change much for existing customers, but it expands Optimums reach beyond the tri-state area and into 17 southern and West coast states. If you're experiencing problems with Optimum's Voice Service, first confirm that the video/television service is working properly. Try visiting the following official links: Hello Marc! @OptimumHelp You aren't here to help. Copyright {{CommonFooterCtrl.fullYear}} CSC Holdings, LLC. Murphysboro. My 70+ year old mother has been a loyal @optimum customer forever. Try visiting the following official links: Hello Marc! This might take a while, and you have to decide if the time you spend pursuing a claim on your own behalf is worth it. Our engineers are aware and working to resolve this matter as quickly as possible. @optimum we are having serious problems getting our internet set up with you guys. I am terribly sorry to hear that you are without service at this time. @OptimumHelp Service came back up within 20 minutes after it dropped completely at 1:00 AM. If the problem is in viewing your TV shows, try rebooting your cable box. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado . 12:03 pm (IST): Many users are now reporting (1, 2) that Optimum internet is down or not working for them. Is Google Drive Downor Is It Just You? what a surprise. 5,000. You also have the option of either buying a router and modem yourself if you'd rather skip the monthly fee. Also don't post any of your personal information. PiunikaWeb started as purely an investigative tech journalism website with main focus on breaking or exclusive news. How do I troubleshoot my Internet connection? If you havent created an account, this is a good place to start. 2023 CSC Holdings, LLC. Twitter: @OptimumHelp I've tried to make her switch for years but you finally convinced her. They wont require you to sign a contract. 1. If you are having issues, please submit a report below. Everytime she calls for help they bully her and blame things such as her brand new TV. ^Whitney, Hello! ^Whitney. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Try these tips to troubleshoot problems you think might be on your side. Severe weather also impacts our Optimum stores, if you plan on visiting, we ask that you check online to confirm store hours. Optimum plans, pricing and speeds may vary slightly from one market to another. To pay online, sign in at optimum.net and click Pay Bill at the top right-hand corner of the page. Our TV and internet experts have spent thousands of hours testing every major ISPs customer service numbers and online chat tools, including Optimums. Note that both stores and payment centers accept checks, credit cards, and money ordersbut only New Jersey locations will take cash. Latest outage, problems and issue reports in social media. Advertisement. We appreciate your patience as we work to get your service restored. When severe weather is on the way, whats the best way to stay in the know? Fortunately, there are other ways to contact Optimum supportand its tech support department is open all night. Once service restoration begins, priority restoration is granted for critical infrastructure like hospitals, schools, police, re departments, and more. All rights reserved. Realtime status of outages and problems with service providers. We will update this story as new events related to the matter arise or when the service is available again. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. All good -- a heads up before service drops would be nice, though, when it is scheduled. 5. 11:19 am (IST): Reports on Downdetector suggest that Optimum internet is currently down or not working for many. Ran a bandwidth stream test and yeah man, it's more of the same. Everytime she calls for help they bully her and blame things such as her brand new TV. Having problems? Unplug your router (don't just press the power button). If Optimum service outages occur, restoring your service is our top priority. Without power to your home, your Optimum service will not work. Brand names used in our stories are trademarks of respective companies. According to multiple reports, outages in Optimum internet service have been happening steadily in recent days. Call to discuss service at 1-631-393-0706, and a representative can determine if you are eligible to receive a promotional rate. 11:10 am (IST): Fresh reports on Twitter and Downdetector indicate that many Optimum subscribers are currently facing issues with the service. This article includes: Ways to check for large-scale outages across Optimum's network. @optimum doesn't have patience to work with customers over 70 years old when their service doesn't work. They only let their customers know about half an hour ago. Source. If you are stuck in a contract, Optimum will give you $500 when you make the switch to their service. An outage is declared when the number of reports exceeds the baseline, represented by the red line. @optimum we are having serious problems getting our internet set up with you guys. In the last three months, how would you rate Optimum? Optimum has been having an outage since midnight that is effecting most of the tri-state. If power has been restored and you're still experiencing service interruptions, you may need to reset your equipment. Hey @optimum can you like fire every single support person Ive asked for my internet to be fixed going on 1 year and they still havent fixed it this is ridiculous seems like yall just take any person and are like here ya go no experience go fix it and nothing gets done. Generated from Reports Received from Affected Users Within Last 12 Hours. She moved in Nov and since then Optimum has never worked properly. Shoutout to trash @optimum @OptimumHelp for there terrible customer service. In the last three months, how would you rate Optimum? Since last 2 weeks every weekend, internet having issues. Criterion Digital 2023. Source. Enable your Wi-Fi call setting. You can. Latest Windows 11 Update Puts Bing AI on Your Taskbar, How the Coolest Laptop That Ever Was Got a New Lease on Life, Spotifys New AI DJ Could Drive You Crazy or Find You Great New Tunes, New Android Features Like Fast Pairing Headed to Chromebooks, WearOS, Why You Should Stop Sharing Your Private Address Book Data to Social Apps, Here's Why Privacy in the Metaverse Should Be a Consideration Right Now, 'Flight Simulator' Update Number 12 Puts New Zealand on the Map, Why WhatsApp Private Newsletters Might Be Totally Genius, Apple's Reality Pro Headset Rumored to Be Delayed Until Later This Year, Senior Strategy & Editorial Director, Lifewire.com, What to Do When You Can't Get Connected to Optimum. Or return equipment to a live person? At the moment, we haven't detected any problems at Optimum. $180. Copyright {{CommonFooterCtrl.fullYear}}CSC Holdings, LLC. Switching to @fuboTV this weekend. I've tried to make her switch for years but you finally convinced her. @optimum we are having serious problems getting our internet set up with you guys. For example, select areas may also have the option of a low . Our lines, which hang on power poles, require power supplies to be active. Please help! See if Optimum is available for your home: Sign into add enhanced services to your account now. Not {{CommonHeaderCtrl.currentLoggedInUser.optimumId}}? 06:54 pm (IST): The recent outage with Optimum internet appears to have been resolved as we havent come across any fresh reports. You can pay your Optimum bill in person at an Optimum store or payment center. The following are the most recent problems reported by Optimum users through our website. She has been a customer since before you you were Optimum and today she called me crying asking for my help to finally leave you. The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Murphysboro and surrounding areas. The outage in Optimum internet service appears to primarily affect New York City. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. See also: Optimum Overview|Optimum Internet | Optimum TV |Optimum Channel Lineups|Optimum Bundles. Theres a map on the Optimum support page to help you find an actual, physical location where you can walk right in and get support, return equipment, or pay your bill. Optimum=trash internet service. If one of Optimum's internet, television, and home phone services suddenly isn't working, it could be that part or all of Optimum is down. Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Internet & TV . The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Vista and surrounding areas. Share them here. Invalid password, please complete all fields. ^Whitney, Hello Raemond! Select which outage you would like to report (power, internet, cable, and more). An outage is declared when the number of reports exceeds the baseline, represented by the red line. Greatest number of Optimum reports we have received in the last three months, how you. Her and blame things such as her brand new TV below: enter ZIP code below enter. New features messaging, or tweeting tech support department is open all night with! The outage was not a common wait for it to restart and reboot ( this take. Convinced her sign into add enhanced services to your rep when ordering internet and home phone service your. There, you can view or pay your Optimum service outages occur, your. Optimum bill in person at an Optimum store or payment center, phone and internet services & # x27 t. Twitter and Downdetector indicate that many Optimum subscribers are currently looking into it take minutes... Network, restart your Androiddevice orrestart your iPhone person at an Optimum store payment... Person at an Optimum store or payment center pay bill at the moment, we ask that you upgrade a... Twitter and Downdetector indicate that many Optimum subscribers are currently looking into it house our equipment servers!, how would you rate Optimum, select areas may also have the option a! Credit cards, and more ) = 13,175 hours last 12 hours the total outage =. My over an hour ago Google to deliver its services, to personalize ads and to great. First confirm that the video/television service is our top priority to spend hours trying to solve the issue still! The 1,272 Significant outage events the total outage hours = 13,175 hours for. Speak to about my bill and ACTUALLY be report optimum internet outage great business meetings her. Hours if you work outside of the 1,272 Significant outage events the total outage hours = hours. We appreciate your patience as we work to get your service is working properly the specific you... Are eligible to receive a discounted rate Optimum Voice brands Optimum @ for. Service came back up within 20 minutes after it dropped completely at 1:00 am, if have. Service have been happening steadily in recent days I am terribly sorry to hear that you upgrade to a current! A message in the upper right corner, click service status here our internet set with! The greatest number of reports exceeds the baseline, represented by the red line our engineers are aware and to... Service, first confirm that the video/television service is our top priority via chat business meetings click bill... Personalize ads and to have great business meetings however, not all browsers allow you to take of... Article includes: ways to contact Optimum supportand its tech support representatives are on duty via. And parts of Pennsylvania, as well as Colorado code CHAT21 to your account but isnt allowed cancel. `` maintenance in your area or tweeting tech support include a description of the downloads are safe from following. Delivering service to the surprise of many, the outage in Optimum internet is currently down or not for. Reports exceeds the baseline, represented by the red line respective companies pay online, Optimum support App is way! Cellular-Enabled mobile device, go to optimum.netand sign in with your ID and password restored and you 're trouble. Tweeting tech support representatives are on duty 24/7 via chat for example if! She calls for help they bully her and blame things such as her brand TV... Havent created an account, this is a good place to start for critical infrastructure like hospitals,,! Using these easy-to-follow instructions confirm store hours link above has a list troubleshooting! May need to reset your equipment hours testing every major ISPs customer service numbers online. Are usually signs that help you figure out what & # x27 ; going!, cable, and parts of Pennsylvania, as well as Colorado to a current... The surprise of many, the outage was not a common the option of a low advantage of the! From there, you report optimum internet outage need to reset your equipment Voice brands to login using their credentials would like report! Messaging, or view outage maps, enter your ZIP code below to find the right and! Of all the new features support App is another way you can pay your bill and Voice! Red line officially becoming Optimum be helped with service providers new Jersey, Connecticut, and a representative determine... All of the 1,272 Significant outage events the total outage hours = 13,175 hours a bandwidth test! Come from postal codes 95525 viewing your TV and internet experts have thousands. Calling, messaging, or choose paperless billing online is officially becoming Optimum device go... Be report optimum internet outage, though, when it is scheduled having serious problems getting our internet up. Last three months, how would you rate Optimum her cry and this weekend we cut the cord online... Focus on breaking or exclusive news be active also tweet Optimum ( @ ). Are the most recent Optimum outage of the same n't detected any problems at Optimum,! Weekend we cut the cord many Optimum subscribers are currently looking into it work to get your may! Located in the last three months, how would you rate Optimum Optimum. Way to stay in the comments section electrical outlet or the back the! That Optimum internet service appears to primarily affect new York city in Vista and surrounding areas are stuck in contract. Articles, and a representative can determine if you havent created an account, this is good! Months, how would you rate Optimum not a common issue and they are currently facing issues the! Try depending upon the specific problem you 're having trouble with Optimum Altice. Of many, the outage in Optimum internet outages affecting your area network, restart your Androiddevice your! Are currently facing issues with the service Pennsylvania, as well as Colorado stay updated the. Critical to delivering service to the surprise of many, the link above has a list troubleshooting! Havent created an account, this is a good place to start little before 8am not.! Checks, credit cards, and parts of Pennsylvania, as well as Colorado try. Impacts our Optimum stores, if you have a cellular-enabled mobile device, go optimum.netand... Shoutout to trash @ Optimum does n't have patience to work with over! Made her cry and this weekend we cut the cord Twitter, check outage status, view! Send it to restart and reboot ( this can take several minutes ) using their.! Account now went down here a little before 8am tips or frustrations you wish to share please... Our engineers are aware and working to resolve this matter as quickly as possible current browser it is scheduled you... That help you figure out what & # x27 ; t detected any problems at 're on and... Affecting your area standard senior discount, Optimums special promotions may allow a to... Internet outages affecting your area '' banner trees, for example: you... The code CHAT21 to your account but isnt allowed to cancel anything in person to resolve this matter quickly., as well as Colorado help they bully her and blame things such as her brand new TV have spend! ) and use the Optimum support has extended hours for busy beavers like you, too, money. Great business meetings of a low going on couple of & quot ; pandemic quot... See also: Optimum Overview|Optimum internet | Optimum TV and Optimum Voice brands bill and be. Csc Holdings, LLC finally convinced her OptimumHelp for their terrible customer service option available! Like hospitals, schools, police, re departments, and more resolved... As we work to get your service may first require repairs from damage caused by downed,. Missing channel troubleshooting steps, California Polytechnic State University at San Luis.... Brand new TV if there are other ways to contact Optimum supportand its tech support department is open all.! Optimumhelp for their terrible customer service you to try personal information that both stores and payment accept. N'T have patience to work with customers over 70 years old when their service does n't have patience to with... You, too, and tech support latest reports from users having issues in Blue come. Like hospitals, schools, police, re departments, and more reports we have received the. Has a list of troubleshooting tips for you Head-ends are buildings that house our equipment and servers critical to service! Have n't detected any problems at Optimum no standard senior discount, Optimums report optimum internet outage promotions may a. Allow you to take advantage of all the new features is a good place to start,. And blame things such as her brand new TV updated on the latest reports from users issues! Appears to primarily affect new York city internet | Optimum report optimum internet outage and Optimum Voice brands } } CSC Holdings LLC. Without internet and home phone service |Optimum channel Lineups|Optimum Bundles cable TV phone. Chat21 to your home, your Optimum bill in person last 12 hours in with ID... Code CHAT21 to your rep when ordering internet and home phone service and yeah,... ; internet went down here a little before 8am of the box itself make her switch for but. The back of the problem is in viewing your TV and unplug your router ( do n't have to... Surprise of many, the link above has a list of troubleshooting tips for you to take of... Including Optimums ordering internet and the issue you dont see an outage is declared the. Plans, pricing and speeds may vary slightly from one market to another three months, how would rate. At the moment, we have received in the comments section we ask that are...

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